Refund Policy
Last updated: 2026-06-15
This Refund Policy explains how subscription refunds work for venues using aimaitred. It does not apply to food and drink paid in person at a venue, which is handled by the venue.
1. Subscriptions
Venue subscriptions are billed in advance on a monthly or annual cycle. Access continues until the end of the paid period.
2. 14-day goodwill window
If you are a new subscriber and the Service does not work for your venue, contact us within 14 days of your first payment and we will work with you and, where the issue is on our side, offer a full refund of that first payment.
3. Renewals & partial periods
Renewal payments and partial billing periods are generally non-refundable. You can cancel at any time to stop the next renewal; you keep access until the end of the current period.
4. Exceptions
Where mandatory consumer law gives you a stronger right of withdrawal or refund, that law applies. We may also issue discretionary refunds or service credits for prolonged outages caused by us.
5. How to request a refund
Email office@aimaitred.com from your account address with your venue name and the reason. We aim to respond within 5 business days; approved refunds are returned to the original payment method.
6. Chargebacks
Please contact us before raising a chargeback so we can resolve the issue directly. Fraudulent chargebacks may lead to suspension.
Contact
For any question about this document or your data, write to us at office@aimaitred.com.
Companies & registered offices
Client office
ABC Austrian Business Company Limited
99a High Road, Beeston
Nottingham, NG9 2LH
United Kingdom
Registered office
Salfi Ltd · Co. No. 17208471
66 Paul Street
London, EC2A 4NA
United Kingdom
US entity
einsOne LLC
16192 Coastal Highway
Lewes, Delaware 19958
United States
Latin America entity
BRUECKE S.A.S. · NIT 900.819.271-0
Calle 29C No. 5–21, Barrio el Cortijo
Sincelejo, Sucre
Colombia
This document is published in several languages for convenience. If there is any conflict, the English version prevails.