Terms of Service

“Service” means the aimaitred website, apps, APIs and features. “Venue” means a business that subscribes to the Service. “Guest” means an end customer who uses a venue’s menu or ordering experience.

Subject to these terms, we grant venues a non-exclusive, non-transferable right to access the Service for their hospitality operations during the subscription term. Guests may use the menu and ordering features without an account.

Venues are responsible for the accuracy of their menu, pricing, allergen and dietary information, for keeping account credentials secure, and for all activity under their account.

You may not misuse the Service, including: unlawful content, infringing others’ rights, attempting to breach security, scraping, reverse engineering, or overloading the infrastructure.

AI features (menu translation, recommendations and the AI waiter) are assistive and may contain errors. Allergen and dietary information is provided by the venue and must be confirmed with venue staff before ordering. Guests with allergies should always speak to staff; we are not liable for the accuracy of venue-supplied food information.

Venues pay the subscription fees shown at sign-up. Guest payments for food and drink are collected in person by the venue; aimaitred charges no transaction fee on orders. Fees are exclusive of taxes unless stated.

We and our licensors own the Service and all related IP. Venues retain ownership of their own menu content and branding and grant us the licence needed to operate the Service.

The Service relies on third parties (hosting, AI, email). Their availability is outside our control and your use of social embeds or external links is at your own risk.

The Service is provided “as is” and “as available” without warranties of any kind to the maximum extent permitted by law. We do not warrant uninterrupted or error-free operation.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, lost profits or data, and our total liability is limited to the fees paid by the venue in the 12 months before the claim. Nothing limits liability that cannot be limited by law.

Either party may end a subscription as described at sign-up. We may suspend or terminate access for breach of these terms. On termination your right to use the Service stops.

These terms are governed by the laws of England and Wales, except where mandatory local law (including in your country of residence) provides otherwise. Consumers keep the protection of their local mandatory law.

We may update these terms; continued use after changes take effect constitutes acceptance. The “Last updated” date above shows the current version.