Service Agreement

We provide access to the aimaitred platform, including QR menus, guest ordering and bill-splitting, the AI waiter, reservations and venue management, as offered in the Client’s chosen plan.

The agreement starts when the Client first subscribes and renews automatically for successive periods until cancelled in line with the Refund Policy and Terms of Service.

The Client provides accurate menu, pricing and allergen information, uses the Service lawfully, trains its staff, and ensures any guest-facing notices required by local law are displayed.

Where we process personal data on the Client’s behalf, we act as processor under the Client’s instructions and in line with our Privacy Policy and applicable data-protection law. The Client is the controller for its guests’ data.

We aim to provide a reliable, available service and reasonable support by email, but do not guarantee uninterrupted operation. Planned maintenance will be carried out to minimise disruption.

The Client pays the fees for its plan. aimaitred takes no commission on the Client’s in-person guest payments.

Each party keeps the other’s non-public information confidential and uses it only to perform this agreement.

Liability is limited as set out in the Terms of Service. Either party may terminate for material breach not remedied within 30 days of notice. On termination the Client may export its data for a reasonable period.

This agreement is governed by the laws of England and Wales, without prejudice to mandatory local law applicable to the Client.