Service Agreement

We provide access to the aimaitred platform, including QR menus, guest ordering and bill-splitting, the AI waiter, reservations and venue management, as offered in the Client’s chosen plan.

The agreement starts when the Client first subscribes and renews automatically for successive periods until cancelled in line with the Refund Policy and Terms of Service.

The Client provides accurate menu, pricing and allergen information, uses the Service lawfully, trains its staff, and ensures any guest-facing notices required by local law are displayed.

The Client warrants that it owns or is licensed to use every photograph, video, logo, document and text it uploads, and indemnifies us against third-party claims arising from that content or from the food information it publishes, on the terms set out in the Terms of Service.

The AI features (menu translation, recommendations, the AI assistant and the AI waiter) are assistive and can be wrong. They do not replace the Client’s own checks, and the Client remains responsible for the accuracy of allergen and dietary information given to its guests. The Client should not present AI output to guests as verified fact without reviewing it.

The AI waiter and the assistant on our website are AI systems that interact directly with natural persons. Each discloses that in the chat before the person types, as required by Article 50 of Regulation (EU) 2024/1689 (the EU AI Act). The Client must not remove, obscure or override that disclosure, including by configuring a persona name intended to present the assistant as a member of staff.

Where we process personal data on the Client’s behalf, we act as processor under the Client’s instructions and in line with our Privacy Policy and applicable data-protection law. The Client is the controller for its guests’ data.

This section is the parties’ data-processing agreement for the purposes of Article 28 UK GDPR. Subject matter and duration: provision of the Service for the term of this agreement. Nature and purpose: hosting a venue’s menu and operations, taking guest orders, splitting bills, handling reservations and providing the AI features. Types of data: guest device session identifiers, language, dietary and allergen preferences, order and reservation details, and venue staff account data. Categories of data subject: the Client’s guests and staff.

We will: process personal data only on the Client’s documented instructions, including on international transfers; ensure our personnel are bound by confidentiality; apply appropriate technical and organisational security measures; assist the Client with data-subject requests, security-breach notifications and impact assessments; notify the Client without undue delay on becoming aware of a personal-data breach; and delete or return personal data at the end of the agreement, subject to any retention the law requires.

Sub-processors: the Client gives general authorisation for the sub-processors listed in our Privacy Policy. We will update that list before appointing a new one, will impose the same data-protection obligations on it, and remain liable for its performance. A Client may object to a new sub-processor on reasonable data-protection grounds within 30 days, and may terminate the affected part of the Service if we cannot offer an alternative. On reasonable written notice, and no more than once a year unless a breach or a regulator requires otherwise, we will make available the information needed to demonstrate compliance with this section.

We aim to provide a reliable, available service and reasonable support by email, but do not guarantee uninterrupted operation. Planned maintenance will be carried out to minimise disruption.

The Client pays the fees for its plan. aimaitred takes no commission on the Client’s in-person guest payments.

Fees are collected by ABC Austrian Business Company Limited through PayPal and appear on the Client’s card or bank statement as ABCAUSTRIAN. The Client’s counterparty under this agreement is Salfi Ltd, or einsOne LLC where the Client is established in the United States.

Each party keeps the other’s non-public information confidential and uses it only to perform this agreement.

Liability is limited as set out in the Terms of Service. Either party may terminate for material breach not remedied within 30 days of notice. On termination the Client may export its data for a reasonable period.

This agreement is governed by the laws of England and Wales, without prejudice to mandatory local law applicable to the Client.

Where the Client is established in the United States, this agreement is instead governed by the laws of the State of Delaware, and disputes are resolved by individual arbitration as set out in the Terms of Service.