Terms of Service

“Service” means the aimaitred website, apps, APIs and features. “Venue” means a business that subscribes to the Service. “Guest” means an end customer who uses a venue’s menu or ordering experience.

Subject to these terms, we grant venues a non-exclusive, non-transferable right to access the Service for their hospitality operations during the subscription term. Guests may use the menu and ordering features without an account.

Venues are responsible for the accuracy of their menu, pricing, allergen and dietary information, for keeping account credentials secure, and for all activity under their account.

You may not misuse the Service, including: unlawful content, infringing others’ rights, attempting to breach security, scraping, reverse engineering, or overloading the infrastructure.

AI features are provided on a fair-use basis for normal venue operation: we apply per-guest, per-venue and platform-wide limits so that usage at one venue cannot degrade the service at another, and we may adjust those limits or temporarily suspend AI features where usage goes materially beyond normal operation or appears automated. Reaching a limit does not affect ordering or payment.

AI features (menu translation, recommendations and the AI waiter) are assistive and may contain errors. Allergen and dietary information is provided by the venue and must be confirmed with venue staff before ordering. Guests with allergies should always speak to staff; we are not liable for the accuracy of venue-supplied food information.

The AI waiter is an AI system, not a member of staff. You are told this in the chat before you type, as required by Article 50 of Regulation (EU) 2024/1689 (the EU AI Act).

Venues pay the subscription fees shown at sign-up. Guest payments for food and drink are collected in person by the venue; aimaitred charges no transaction fee on orders. Fees are exclusive of taxes unless stated.

Subscription fees are collected by ABC Austrian Business Company Limited through PayPal, and appear on your card or bank statement as ABCAUSTRIAN rather than as aimaitred. Your contract for the Service is with Salfi Ltd, unless your venue is established in the United States, in which case it is with einsOne LLC of Lewes, Delaware 19958. Either way the fees are collected by ABC Austrian Business Company Limited, so a US venue contracts with einsOne LLC and still sees ABCAUSTRIAN on its statement. All of these companies are listed below.

Currency: prices are shown and charged in the currency stated at checkout, which is not necessarily the currency of your own country. Where it differs from your bank's currency, your bank may apply its own exchange rate and add a conversion fee. That fee is charged by your bank, not by us, and we do not receive any part of it.

Automatic renewal: subscriptions renew by themselves at the end of each billing period, monthly or annual as chosen at sign-up, at the plan price then shown, and they keep renewing until cancelled. There is no cancellation fee and no notice period. Cancel at any time from Subscription in your venue admin, or by emailing office@aimaitred.com; access continues to the end of the period already paid for. We will email you before an annual renewal.

We and our licensors own the Service and all related IP. Venues retain ownership of their own menu content and branding and grant us the licence needed to operate the Service.

Venue content means everything a venue uploads or supplies: dish and venue photographs, videos, logos, menu text, documents and supplier paperwork. By uploading it the venue warrants that it owns that content or holds all rights and permissions needed for us to host, process, translate, resize and display it, including any photographer, agency or stock licence and the consent of any identifiable person shown. Do not upload content you found online, took from a supplier’s website, or generated from someone else’s photograph.

If you believe content on the Service infringes your copyright or other rights, email office@aimaitred.com with the venue and page concerned, a link to or description of the content, proof of your rights, and your contact details. We will acknowledge and investigate promptly and will remove or disable access to content that appears infringing. We will tell the venue what was removed and why, and the venue may reply with a counter-notice. Repeat infringement is grounds for suspension. We act as a hosting provider for venue content under the Electronic Commerce (EC Directive) Regulations 2002 and rely on this notice procedure accordingly.

The Service relies on third parties (hosting, AI, email). Their availability is outside our control and your use of social embeds or external links is at your own risk.

The Service is provided “as is” and “as available” without warranties of any kind to the maximum extent permitted by law. We do not warrant uninterrupted or error-free operation.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, lost profits or data, and our total liability is limited to the fees paid by the venue in the 12 months before the claim. Nothing limits liability that cannot be limited by law.

Venue indemnity: the venue will defend and indemnify us against third-party claims, and the reasonable costs of defending them, arising from its venue content, from the allergen, dietary, pricing or other food information it publishes through the Service, or from its breach of these terms. This does not apply where the claim is caused by our own breach, and it does not apply to guests, who owe us no indemnity.

Either party may end a subscription as described at sign-up. We may suspend or terminate access for breach of these terms. On termination your right to use the Service stops.

This section applies to content hosted for venues in the United States and sits alongside the takedown procedure in section 7.

To report copyright infringement under 17 U.S.C. § 512(c), email office@aimaitred.com with the subject line “DMCA Notice” and include: your physical or electronic signature; identification of the copyrighted work; identification of the material claimed to be infringing and where it sits on the Service; your address, telephone number and email address; a statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent or the law; and a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorised to act for the owner.

We will remove or disable access to material that is the subject of a complete notice and will notify the venue. The venue may send a counter-notice with the elements required by 17 U.S.C. § 512(g); if it does, we may restore the material after 10 business days unless the complainant tells us it has filed a court action. We terminate the accounts of repeat infringers in appropriate circumstances.

Misrepresenting that material is infringing, or that it was removed by mistake, carries liability for damages under 17 U.S.C. § 512(f).

This section applies only where the venue is established in the United States. It does not apply to guests, and it does not apply to venues or consumers in the United Kingdom, the European Union or anywhere else, whose rights are unaffected by it.

Informal resolution first: before starting arbitration, tell us the dispute in writing and give us 30 days to resolve it. Most things are settled this way.

Your counterparty for these purposes is einsOne LLC, a Delaware limited liability company, which is why the arbitration is seated there.

If it is not resolved, you and we agree that any dispute arising out of or relating to the Service or these terms will be settled by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in Delaware or, at your election, your home district, and may be conducted by documents, telephone or video. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver: disputes are brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate more than one party's claims. If this waiver is held unenforceable as to a particular claim, that claim, and only that claim, proceeds in court.

Exceptions: either of us may bring an individual claim in small-claims court, and either of us may seek injunctive relief in court to protect intellectual property or to stop unauthorised access to the Service.

Opt out: you may reject this arbitration section by emailing office@aimaitred.com within 30 days of first accepting these terms, with your venue name and a statement that you opt out of arbitration. Opting out costs you nothing and affects nothing else in these terms.

These terms are governed by the laws of England and Wales, except where mandatory local law (including in your country of residence) provides otherwise. Consumers keep the protection of their local mandatory law.

Where the venue is established in the United States, these terms are instead governed by the laws of the State of Delaware and the Federal Arbitration Act, without regard to conflict-of-laws rules, and disputes are resolved as set out in section 13.

We may update these terms; continued use after changes take effect constitutes acceptance. The “Last updated” date above shows the current version.